Refund Policy

This Refund Policy outlines the conditions under which NaamX provides refunds for its services. By purchasing our services, you agree to the terms below.

1. Refund Eligibility

We offer a 7-day money-back guarantee on eligible hosting plans. Refunds may be issued in the following cases:

• Duplicate or accidental payments
• Verified service failure attributable to our platform
• New hosting accounts within the refund period

2. Non-Refundable Services

• Domain registrations, transfers, and renewals
• SSL certificates and third-party licenses
• Add-ons or custom services
• Overdue or unpaid invoices
• Accounts suspended due to policy or Terms violations

3. How to Request a Refund

To request a refund, please contact us by email at info@naamx.com or open a support ticket from your client area. Include your invoice number and reason for the request.

Approved refunds are processed within 3–7 business days to the original payment method.

4. Chargebacks & Disputes

Initiating a chargeback or payment dispute without contacting us first may result in immediate service suspension or account termination. Any fees charged by payment processors may be deducted from the refund amount.

5. Policy Updates

We reserve the right to modify this Refund Policy at any time. Updates will be posted on this page and take effect immediately.